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DE-ESCALATION & RESOLUTION OF CONFLICT IN THE WORKPLACE (2 DAYS)

 

Program Description:

The aim of the program is to assist management as well as Frontline Staff in effectively resolving conflict that might arise in the workplace in the course of performing their duties. The key aim is to establish a respectful, harmonious and supportive workplace environment resulting in a more productive workforce.

Program Overview:

For the Individual:

  • Who am I/what is my personal experience working in areas of conflict?

  • What is conflict?

  • Model K – How your own experiences in life can influence the way you respond/react to conflict

  • What the body does in response to conflict/threat

Workplace Scenarios:

  • Scenarios in the workplace and in one’s personal life where conflict has arisen

  • What have you noticed that happens in your body when faced with potential threat?

  • What happens to your thoughts and emotions during a conflict situation?

Outcomes:

  • What is the outcome that you want when faced with conflict?

  • Where might the other person be coming from? – Putting yourself in the other person’s shoes

Conflict Resolution Strategies:

  • Presentation of specific conflict resolution strategies to de-escalate conflict

  • Peer support during and after an incident as required

  • Develop an effective and user-friendly Peer Support program within the work group to enable effective and timely staff support and provide a forum for ongoing skill development

  • Ensure staff are aware of the organisation’s Employee Assistance Scheme

Interactive group discussion in relation to specific conflict scenarios experienced by the participants focusing on:

  • What worked and what they had difficulty with

  • Problem solve/encourage discussion of successes as well as perceived failures

  • Encourage team support of each other – develop supportive work-group culture

  • Trouble-shoot any issues arising out of the Peer-support program

  • Discuss resources available for individual staff if they are having difficulties

Exercises:

Use of “homework” sheets by staff to record incidents that may arise between Day 1 and Day 2 (assuming there is a gap of a few weeks between Day 1 and Day 2). The purpose is to record incidents, strategies they used to de-escalate the situation, take notice of their physiological, cognitive and emotional response to the incident, outcome of their intervention and how they felt about their performance in that incident

bookings

Run in partnership with:
GYST Consulting
Phone: 07 5533 2103
Fax: 07 5533 2619
Address: PO Box 1229 Nerang, QLD 4211
Website: gystconsulting.com.au

 

availability

Monday – Saturday
Mornings, Afternoons, Evenings

 

Testimonials

“I have known Dr. Kamal for over 20 years, and was fortunate enough to study with him during my post-graduate psychology degree. He is a psychologist and relationship therapist of the very highest standard. He is also a man of great integrity, professionalism and compassion and these attributes are evident in the way he works with individuals, couples and groups. Dr. Kamal has a gentle, respectful style, yet is able to have an enormous positive impact by quickly getting to the core issues that can lead to relationship challenges. He then has the skills, knowledge, experience and wisdom to help couples turn things around.

All relationships have challenges, from the seemingly trivial, to potentially severe. Wherever clients see themselves and their relationship in terms of this continuum, Dr. Kamal is far and away the best person to provide help.”

Clive Lloyd
Psychologist
Director of GYST Consulting Pty Ltd